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Changing the Perspective Between Call Centers and Patient Loyalty

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White Paper from Change Healthcare

As patients take on more financial burden for their care, their consumer-driven demands are also increasing. They expect healthcare organizations and providers to increase price transparency and deliver more fluid, retail-like experiences, or they will go elsewhere. If this trend isn't managed successfully, the average hospital or health system risks losing a large percentage of patients and net revenue. Healthcare organizations must shift to a new mindset for care delivery--one that connects positive patient experiences with bottom line impacts.

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